- Garments displayed in the online shop are handcrafted. Due to
this each one of them is unique, therefore product may slightly differ in
texture of the weave, as a common result of this type of production. Due to the
characteristics of the material used, garment may stretch slightly, as the wool
has a natural feature of flexibleness.
- The customer is not entitled to cancel the purchase of
custom-made garment. It cannot be exchanged after the purchase.
- Photographs of all the garments on www.bsideshandmade.com/shop were edited with
Apple computer. Before the purchase it is recommended to view them on Apple
screen in order for them to depict the product correctly. Other computer may
give a slightly altered picture of the viewed product.
- If a product has a flaw that makes it incompatible with the
agreement or its description on www.bsideshandmade.com/shop, the complaint
can be made via postal service by the means of sending back the product along
with the description of the flaw and the proof of purchase to the address „B
SIDES BARBARA CHRABOŁOWSKA, Aleja Zjednoczenia 35/39 lok. 6, 01-838 Warszawa”
with „complaint” caption. Should the complaint be accepted, the Shop will
return the product with the defect repaired or new and if it would be
impossible - the cost of purchase will be returned.
- If the complaint will not be accepted, the product will be sent back
along with the explanation of the negative decision. In this event the cost of
shipping is not returned by the Shop.
- The customer is obliged to inspect the package when it is delivered
in order to oversee the possible damage inflicted during the process of
shipment. If the package is damaged it is recommended not to accept it and
contact the Shop.
- The customer understood as a consumer by the art. 22 [1] of the
polish civil code is entitled to cancel the purchase within the period of 10
calendar days from the moment of the delivery. In order to make the return the
customer has to submit a written statement to the address B SIDES BARBARA
CHRABOŁOWSKA, Aleja Zjednoczenia 35/39 lok. 6, 01-838 Warszawa. The pattern of
statement can be downloaded HERE. The product is to be returned in unaltered
condition, unless the change of its condition was unnecessary within normal
boundaries of usage, along with the proof of purchase. The cost of such
shipment will not be refunded by the Shop. The return of the cost of purchase
will be made to the bank account number submitted by the customer. The return
of the cost of the purchase includes the price of the products that are
included in the agreement which is subjected to the right of withdrawal
together with the return of the cost of shipment.
- If the return includes product that is damaged or results in
returning defected or altered product, the Shop in entitled to reduce the
refunded amount partly or fully as a recompensation. The level of deduction
will be based on the inspection of alteration, damage or destruction of the
product.
- The Shop does
not accept any returns that have to be paid for on delivery.
